Managed Services Engineer
Immedion LLC, South Carolina and Western North Carolina’s premiere provider of data center services including colocation, cloud services and managed services, has an immediate opening for a Managed Services Engineer.
The Managed Services Engineer will be responsible for working in a team environment to support and enhance the development and management of Immedion’s Managed Services line of products and customers. The Engineer will be a crucial member of the technical team in addressing product related issues specific to the local data center.
Immedion’s suite of Managed Services includes:
- VMware installation and management
- OS and anti-virus management
- Server monitoring
- Server management
- Managed backup and vaulting
- Managed firewall and network appliances
- Managed IPS/IDS appliances
- Product development and maintenance of managed services product suite.
- New customer provisioning and services installation for complex managed services deployments;
- Escalation resource for managed services product set;
- Ongoing training of Network Operations Center personnel;
When applicable, assist pre-sales efforts, which includes:
- Discovery and definition of customer application requirements
- Design of customer application solutions and preparation of statements of work
- Accurate pricing of complex sales proposals
Knowledge and Skills
- 5 years strong experience in systems engineering/administration
- Server maintenance and troubleshooting skills
- Strong Linux and/or Microsoft background. Certifications preferred.
- Experience in VMware
- Experience with Backup solutions
- General understanding of IP networking is desirable
- Problem solver and self-motivated
- Customer support experience
- Excellent communication skills both written and verbal
- Positive “can-do” attitude
- Problem solver
Associates degree or equivalent job experience recommended.
Reports to: Director of Technology
Location: Position open at all locations
For consideration, please submit your résumé to firstname.lastname@example.org