Managed Services Engineer

Immedion LLC, South Carolina and Western North Carolina’s premiere provider of data center services including colocation, cloud services and managed services, has an immediate opening for a Managed Services Engineer.

Position Description

The Managed Services Engineer will be responsible for working in a team environment to support and enhance the development and management of Immedion’s Managed Services line of products and customers.   The Engineer will be a crucial member of the technical team in addressing product related issues specific to the local data center.

Immedion’s suite of Managed Services includes:

  • VMware installation and management
  • OS and anti-virus  management
  • Server monitoring 
  • Server management
  • Managed backup and vaulting
  • Managed firewall and network appliances
  • Managed IPS/IDS appliances

Key Responsibilities

  • Product development and maintenance of managed services product suite.
  • New customer provisioning and services installation for complex managed services deployments;
  • Escalation resource for managed services product set;
  • Ongoing training of Network Operations Center personnel;
  • When applicable, assist pre-sales efforts, which includes:
    • Discovery and definition of customer application requirements
    • Design of customer application solutions and preparation of statements of work
    • Accurate pricing of complex sales proposals

Knowledge and Skills

  • 5 years strong experience in systems engineering/administration
  • Server maintenance and troubleshooting skills
  • Strong Linux and/or Microsoft background.  Certifications preferred.
  • Experience in VMware
  • Experience with Backup solutions
  • General understanding of IP networking is desirable

Personal Characteristics

  • Problem solver and self-motivated
  • Customer support experience
  • Excellent communication skills both written and verbal
  • Passion
  • Positive “can-do” attitude
  • Problem solver
  • Self-motivated
  • Professional

Education

Associates degree or equivalent job experience recommended.

Reports to:  Director of Technology

Location:  Position open at all locations

For consideration, please submit your résumé to employment@immedion.com